product / customer-service

Customer service

What your customers see: they can ask you for help from your site, find out whether the service works and how reliable it has been.

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The customer asks for help, and you already know what they saw

A "Need help?" button on your site opens a form. The request arrives with the page, the browser and the visit, so you can tie it to the errors and the recording. Turn it into a ticket, join it to one already open, or answer by email.

What is included

A button ready to add to your site, in English and Italian
Whoever writes needs no account
Several requests about the same fault end up in one ticket
Answer by email, and the address is erased on request

Read the guide

Help desk

m***@drogheria.example12 min
Error at checkout
Joined to a ticket
f***@outlook.it2 h
I can't find the invoice
New
g***@libero.ityesterday
How do I change my address?
Answered

At checkout the page freezes after I choose the shipping.

/checkoutSafari 18 · iPhonerecording available

Create ticketJoin a ticketAnswer

A page that says whether the service works

Publish the state of a service or a group of services at a public address. Customers see what works, the history of the last days and the maintenance notices you write.

What is included

A page for one service or for a group
Maintenance notices with a start and an end
A badge for your site or your README
Public only if you turn it on

Read the guide

Status page

Ddrogheria.examplestatus

All services are working

Planned maintenance on Thursday from 22:00 to 23:00.

Shop100%

API99.97%

Payments99.82%

30 days agotoday

How reliable you have been, in numbers

For each service you see the uptime percentage over 30 minutes, 24 hours, 7 days, 30 days and a year. It is counted from the real checks, not from an estimate.

What is included

Five time windows in one view
Computed from the monitor's checks
The same number as the status page

Read the guide

SLA

api.drogheria.exampletarget 99.9%

30 minutes100.00%

24 hours99.98%

7 days99.95%

30 days99.91%

1 year99.87%

last check 0 s ago

product

The other areas

Project managementBoard, evidence-based tickets, roadmap and ideas, in the same place as the errors that cause them.See how it works Error managementErrors, traces, measurements and logs: follow a request to the problem and its fix.See how it works Secrets managementAn encrypted vault per project and environment, injected at run time. No .env on disk.See how it works InfrastructureServers, uptime, scheduled jobs and alerts: what is up, what is slow, what did not run.See how it works Analytics and sessionsWho visits your site without cookies, what converts, and the recording to watch when something breaks.See how it works Releases and qualityWhich version is really live, the vulnerable dependencies and the SEO problems of the site.See how it works Knowledge baseThe project's pages, linked to each other, that you can ask questions.See how it works AI agentsMachines that take tickets, write a plan and stop to wait for your yes.See how it works PuckiesAI colleagues you write to: they answer, remember what you approve and propose work.See how it works